Insurance Claims Digital Experience Revamp

Overview

Delivered a digital claims experience revamp that simplified complex insurance claim journeys across multiple products. The project combined UX design, frontend development and backend integration to create intuitive, user-centred experiences while supporting complex insurance business rules and internal systems.

Key Features

• Redesigned insurance claim journeys into user-friendly digital experiences
• Developed dynamic forms based on claim scenarios
• Reduced repetitive data entry through workflow optimisation
• Implemented clear progress indicators and contextual guidance
• Displayed personalised content based on user inputs
• Developed responsive React frontend integrated with backend systems
• Worked closely with business teams to align UX with insurance workflows

Outcomes

• Simplified complex claims processes into intuitive digital journeys
• Reduced customer effort through streamlined workflows and contextual guidance
• Improved completion experience with personalised interactions
• Established a scalable frontend framework supporting future insurance products