AEM CMS Management & Digital Operations Support

Overview

Provided ongoing digital content management and technical support for a leading insurance company using Adobe Experience Manager (AEM). The service covers day-to-day content operations, campaign deployment, technical support and UAT while ensuring compliance with the client’s internal security, governance and data protection requirements through a dedicated managed service team.

Key Features

• Managed daily website content updates within AEM
• Supported campaign deployment and content workflow management
• Provided technical support and troubleshooting for the AEM platform
• Assisted with UAT and content validation
• Trained project resources on client policies, governance and data protection requirements
• Worked closely with client stakeholders to optimise operational workflows
• Delivered services through a dedicated cross-functional support team

Outcomes

• Maintained reliable and compliant digital operations across multiple campaigns
• Improved workflow efficiency through close collaboration and process understanding
• Delivered a fully managed service with dedicated trained resources
• Supported consistent content quality while meeting governance and security requirements